22WowPH Privacy Policy

01 Introduction

22WowPH values the privacy of every player on our platform. This Privacy Policy explains, in plain language, what personal information we collect when you use 22WowPH, why we collect it, how we use and protect it, and what rights you have over it.

We are committed to full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), along with its Implementing Rules and Regulations and all relevant isuances by the National Privacy Commission ("NPC"). Any personal data we hold is processed lawfully, fairly, and transparently — no hidden practices, no fine-print surprises.

This policy covers all interactions you have with 22WowPH: from the moment you land on our website, through registration, deposits, gameplay, withdrawals, and any communication you have with our support team. If you have any questions about how your data is handled before creating an account, you are welcome to contact our Data Protection Officer (DPO) at privacy@22wowph.app.

02 Personal Data We Collect

We collect the following categories of personal data, depending on how you interact with 22WowPH:

03 How We Collect Your Data

3.1 Directly from You

Most of your personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, interact with our support team, or fill out any form on the22WowPH platform. We only ask for what we genuinely need.

3.2 Automatically

When you access 22WowPH, our systems automatically collect certain technical and usage data. This includes your IP address, device information, browser type, and pages visited. This data helps us maintain platform security, improve performance, and detect suspicious activity.

3.3 From Third Parties

We may receive limited data from third-party payment processors (e.g., GCash, Maya) to confirm transaction status, and from identity verification service providers we engage for KYC compliance. Any such providers are contractually bound to handle your data securely and in accordance with Philippine privacy law.

04 How We Use Your Personal Data

22WowPH uses your personal data for the following purposes, each grounded in a lawful basis under the DPA:

• Account management: Creating, verifying, and maintaining your player account.
• Transaction processing: Handling deposits, withdrawals, and bonus payments through your chosen payment method.
• Identity verification (KYC): Confirming your identity and age to comply with Philippine gaming and anti-money laundering regulations.
• Security and fraud prevention: Monitoring for suspicious activity, preventing unauthorised access, and investigating potential breaches.
• Customer support: Responding to your queries, resolving disputes, and improving service quality.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling and providing timely support where needed.
• Legal compliance: Meeting our obligations under Philippine gaming law, the Data Privacy Act, and Anti-Money Laundering Act (AMLA).
• Platform improvement: Analysing usage patterns to improve the gaming experience, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers and updates, but only when you have opted in to receive them. You can opt out at any time.

We will never use your data for any purpose that is incompatible with the original reason it was collected, without first obtaining your explicit consent.

05 Sharing Your Personal Data

22WowPH does not sell, rent, or trade your personal information. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under binding data processing agreements:

5.1 Payment Processors

To process your deposits and withdrawals, we share limited financial data with providers such as GCash, Maya, GrabPay, BDO, BPI, UnionBank, and card payment gateways. These providers operate under their own privacy policies and are selected for their security standards.

5.2 Identity Verification Providers

We engage accredited third-party KYC service providers to verify your identity documents. They receive only the data required for verification and are contractually prohibited from using it for any other purpose.

5.3 Game Software Providers

Some game providers may receive anonymised or pseudonymised session data (e.g., game ID, bet amount, game outcome) to ensure game integrity and audit compliance. They do not receive your identity or contact information.

5.4 Regulatory Authorities

22WowPH may disclose your personal data to government agencies, regulators, or law enforcement bodies when required to do so by Philippine law — for example, to comply with AMLA reporting obligations or respond to a valid court order.

5.5 IT and Platform Service Providers

We use trusted technology service providers for hosting, analytics, and cybersecurity. These providers access data only to the extent necessary to deliver their services and are bound by strict confidentiality and data protection obligations.

06 Data Retention

22WowPH retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law:

• Account data: Retained for the duration of your active account, plus five (5) years after closure, to meet AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for five (5) years after account closure or your last transaction, whichever is later.
• Support communications: Retained for two (2) years after the issue resolved.
• Marketing data: Retained until you opt out, after which it is promptly deleted.
• Technical/usage data: Typically retained for up to twelve (12) months for security analysis purposes.

After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.

07 Security Measures

Protecting your personal data is a top operational priority at 22WowPH. We have implemented a multi-layered security framework that includes both technical and organisational measures:

• SSL/TLS encryption: All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS).
• Access controls: Personal data is accessible only to authorised 22WowPH personnel who have a legitimate need to process it, under role-based access control policies.
• Secure data storage: Data is stored on secured servers with physical and logical access controls, regular vulnerability assessments, and intrusion detection systems.
• Data pseudonymisation: Where possible, we use pseudonymisation to reduce privacy risk internal analytics and reporting.
• Employee training: All staff who handle personal data receive regular training on data privacy obligations and security best practices.
• Incident response plan: In the unlikely event of a data breach, 22WowPH has a documented response plan to contain the incident, assess impact, notify affected users, and report to the NPC within the legally required timeframe.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to protect your account by using a strong, unique password and by logging out after each session, especially on shared devices.

08 Cookies and Tracking Technologies

22WowPH uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyse how players use our site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function properly (e.g., session management, login state). These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the site, which pages are most visited, and where improvements are needed. Data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings or last-played games to personalise your experience.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens and bot detection mechanisms.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the22WowPH platform. We do not use third-party advertising or cross-site tracking cookies.

09 Your Rights Under the Data Privacy Act

As a data subject under Philippine law, you have the following rights regarding your personal information held by 22WowPH. We are committed to honouring these rights promptly and without unnecessary barriers.